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Membership & AccountSupport Tickets

Support Tickets

Use the ticket center to talk to support — every message is tracked.

Support center

Filing a ticket

  1. User menu → “Ticket center” → “New ticket”;
  2. Fill in:
    • Title (≥ 2 characters);
    • Category: bug / framing design / membership & billing / account security / suggestion / other;
    • Description;
    • Screenshots (optional, up to 6 images, ≤ 10MB each);
  3. Submit — it lands in “Pending”.

Conversation & closing

  • Tabs: All / Pending (badge with count) / Processing / Closed;
  • Open a ticket to chat with support (images supported); the first staff reply moves it to “Processing”;
  • Either side can close: when closing you may rate 1–5 stars with service tags (responsive / patient / professional / solved it / great attitude) and a comment;
  • Closed tickets become read-only archives; one follow-up rating is allowed if you haven’t rated yet.

Notes

  • Attachments follow the same 10MB limit;
  • For a new problem after closing, please open a new ticket referencing the old number.
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